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Q. What operating system do I need to run Spamwize? A. Spamwize works on all operating systems that can run standard email programs. These include Windows 98/ME/2000/XP, MacOS, Linux and many more. Q. What email programs does Spamwize work with? A. Spamwize works on Eudora, Outlook, Outlook Express, Netscape, Incredimail, and any other email program that supports the POP3 protocol. Q. Will Spamwize work with Hotmail or Yahoo style email accounts? A. Yes, Spamwize will work with any web based email accounts that use the POP3 protocol. Q. How many POP account will Spamwize check? A. Spamwize will check upto 5 POP accounts Q. If Spamwize leaves all my email on my POP server, won't I run out of space? A. Unlike other systems out there which give you limited disk space, Spamwize gives you total control of your email by leaving all quarantined emails on your POP3 server. Only quarantined emails stay on your pop3 server, all other verified email is delivered to you immediately. There is also a 7 day window, after which time quarantined emails are deleted off the pop3 server automatically (so your account does not fill up). Q. How does Spamwize work? A. Spamwize functions as a firewall for your email. We use our patent pending technology to keep the spam out, and you enjoy a spam free inbox. 1. An email destined for you arrives at the Spamwize server. 2. Spamwize checks several criteria to determine if the sender of the email is approved to send you email. If they are approved, the email is placed in your inbox. If they are blocked, the email is rejected. If this is their first email to you, we ask them to verify their account. Upon successful verification, the message is placed in your inbox. Otherwise, the mail will be placed in your unverified folder, which you can view on our website at any time. 3. You check your email from our servers. What a relief, no spam! Q. What is the verification process? A. When a new sender emails you, we hold that email and reply with a verification request. This request states who you are and that you are protecting yourself from junk email. It asks the sender to reply to the verification email. As soon as they do, they are verified and their email goes right through to your inbox. They only need to verify once. You may also authorize (verify) whomever you wish on the site, or block people. Please check the Unverified Mail and Manage Senders pages in the members section. Q. How easy is it to install Spamwize? A. Spamwize does not require that any software be installed. During the initial sign-up process to Spamwize, you will need to provide your email server information. You will then need to configure your email program to use Spamwize POP3 server. Q. How do I configure my email program? A. You will need to change the server settings in your email program. Instructions are available on the configuration support page. Q. What will Spamwize NOT do? A. Spamwize will not stop viruses sent unwittingly by your approved friends and associates. It will also not stop popup advertising. Q. How much does Spamwize cost? A. Spamworx is free for 7 days. If you wish to continue using it after that time it's just $4.99 per month. Q. After my trial, how can I pay? A. You can pay on the site with Visa or MC. Activation is instant once your payment has been approved. Q. How can I cancel? A. To cancel your Spamwize account, simply fill out the Cancellation Form in the Members area. Q. Who do I contact if I have problems with Spamwize? A. First read the FAQ's which is updated regularly to reflect current issues and questions, then read the help file within the software. If you cannot find the answer to your question please submit a help request from within the Spamwize Members area. Q. What do I do if I forget my password? A. You can retrieve your password to the email address you first registered with Spamwize this can be done from the login page. Q. Can I receive attachments while using Spamwize? A. Yes. Q. What do I do if an unauthorized message gets into my inbox? A. Unauthorized messages cannot get into your inbox, you can view source of the message and determine which email address the sender used to send the message then check your list of authorized users if you don't want the address to appear on this list remove the users privileges. Q. Do I need to tell my ISP I'm using Spamwize? A. No, using Spamwize has no effect on your current ISP account. Q. What if I change ISPs or email providers? A. If you change your ISP or email provider you will need to update your server information in the Account menu, alternatively you can contact Spamworx support with your new email address so we can update your account. Q. Will Spamwize delay my email? A. No. In fact, you will save time due to receiving email only from verified users. Q. Can other people read my email? A. No, Spamwize uses the highest level of security to protect your email. Q. Can I pre-approve my address book? A. Yes! Using our unique "FromKeys" system people you write to can be automatically whitelisted when they reply. Q. Does Spamwize work with mailing lists? A. Yes! Most mailing lists work by sending a message to a certain address, for example, mygroup@yahoogroups.com. Simply add that address to your approved mailing lists and you will receive all of the mailing list messages, without requiring verification from the individual list members. Q. If I am part of a mailing list, won't this cause a lot of inconvenience? A. Spamwize is designed to work efficiently with mailing lists. You will find more details in the Spamwize support pages Q. Does Spamwize work with automated emails? A. Yes! You can explicitly approve (and block) senders in the members section. If you receive an email from an automated address (like orders@amazon.com), simply approve it once, and all future emails from that address will automatically be passed through to your inbox. Q. Can I authorize a whole domain? A. Yes! Spamwize supports wildcard authorization. This is useful when you are emailing many different contacts within a company. Q. What if a spammer authorizes themselves? A. Most spam is sent by automated programs, which are not able to complete the authorization process. However, if you do receive email from a sender from whom you do not wish to receive email, you may simply block them explicitly. Q. What are POP settings and how do I find mine? A. Your POP server is the Incoming mail server you download your email from. Your POP settings are the pieces of information your email program uses to connect to this server. There is information on our Support page to help you find your POP settings, you can contact our support for help, or call your ISP and ask them for your POP server settings. Q. Isn't there a risk of upsetting friends by making them seek permission to email me? A. Most people today are aware of the problems of spam and recognize the need to do something to protect electronic communications. In fact, we have found that most of your friends will think Spamwize is a great idea and probably install it themselves. Q. Why didn't I receive the email I sent to myself? A. Sending emails that appear to be from your own email address is a very common technique used by spammers. To protect you from spam, we do not allow mail from your own address into your inbox. However, if you have an alternative email address, you may send yourself messages from there. You may override this feature in the Admin area of the Members section. Q. How can I become a Spamwize affiliate? A. Spamwize offers a generous compensation to its affiliates. You'll not only earn commission on direct referrals, but also on their referrals, their referrals' referrals, and referred affiliates! For full details, and to sign up, Click Here. |
